Terms of Service

1. Who we are and acceptance of these Terms

The AlarmSight platform (the “Service”) is operated by Global GLA Enterprise, a company registered in Colombia, trading as “AlarmSight” (“we”, “us”, “our”). These Terms of Service (the “Terms”) form an agreement between you and us governing your access to and use of the Service.

By accessing, purchasing, or using the Service you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

2. What the Service is (and is not)

The Service is an interactive, informational dashboard that displays fire alarm activity and related data sourced from a third-party central station, together with visualization, history, inspection tracking and reporting features.

The Service is a convenience and management layer only. It is not a UL-listed or NFPA 72-certified monitoring, supervising, or signaling service; it is not life-safety equipment; and it is not a substitute for the certified central-station monitoring service, the fire alarm control panel, or any code-required inspection, testing, or maintenance.

3. No reliance for emergency response

You acknowledge that the Service does not monitor your premises, does not guarantee delivery or timeliness of any alert, and does not dispatch emergency services. The certified central station listed for your account is the system of record for emergency response. You must not use the Service as your primary or sole means of learning about an alarm, trouble, or life-safety condition.

4. Data source and accuracy

Data shown in the Service originates from third-party central stations and other upstream systems outside our control. Such data may be delayed, incomplete, inaccurate, out of order, or temporarily unavailable, and its granularity depends on the format of the underlying account. The data is not independently verified, and no representation is made that it reflects the real-time state of any device or premises. On-test and similar states are provided for convenience only.

5. Customers, end users and white-label use

The Service is sold to fire alarm companies, dealers and integrators (each a “Partner”), who may make it available to their own building clients under the Partner’s own brand.

If you are a Partner, you are responsible for your relationship with your building clients, including the terms on which you provide the Service to them, the accuracy of the data you publish to them, and any support you commit to. You must ensure that the terms you present to your clients are no less protective of us than these Terms, and that we, our suppliers and our licensors receive the benefit of the disclaimers and limitations of liability set out in Sections 2, 3, 4, 10, 11, 12 and 13.

You are responsible for all activity under your account and for the acts and omissions of the users you invite.

6. Subscriptions, pricing and payment

The Service is sold on a subscription basis, billed monthly per active building unless agreed otherwise in writing. Current pricing is shown on our pricing page. Prices may change on notice; changes take effect at the start of your next billing period.

Payments are processed by Paddle.com Market Ltd, which acts as the merchant of record and reseller for purchases of the Service. Paddle handles the transaction, invoicing, and any applicable sales tax or VAT. Your purchase is therefore also subject to Paddle’s own buyer terms, presented at checkout.

Subscriptions renew automatically each billing period until cancelled. If a payment fails, we may suspend access until the balance is settled.

7. Cancellation and refunds

You may cancel at any time; cancellation takes effect at the end of the current billing period. Our full refund and cancellation terms are set out in our Refund Policy, which forms part of these Terms.

8. Your responsibilities

You are responsible for maintaining code-required monitoring, inspection, testing, and maintenance of your fire alarm systems independent of the Service; for the accuracy of building, account, and device information you enter; for keeping login credentials secure; and for all activity under your account.

You represent that you are authorized to access and use any central station account, credentials, floor plans, and building data that you connect to or upload into the Service, and that doing so does not breach any agreement or third-party right.

9. Acceptable use

You will use the Service only for lawful purposes. You will not attempt to gain unauthorized access to the Service or its underlying systems; interfere with its operation; reverse engineer, decompile, or copy the software; resell or sublicense access except as expressly permitted for Partners under Section 5; or use the Service to store or transmit unlawful content. We may suspend accounts that place the Service or other customers at risk.

10. Service availability

The Service is provided on an “as available” basis. No warranty is made of uninterrupted or error-free operation, and the Service may be unavailable due to maintenance, upstream outages, connectivity, or factors beyond our control.

11. No warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including without limitation implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. This disclaimer is made by Global GLA Enterprise and its suppliers and licensors.

12. Limitation of liability

To the maximum extent permitted by law, Global GLA Enterprise and its owners, employees, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, or property, or for personal injury, death, or property damage, arising out of or related to the Service or any reliance on it, even if advised of the possibility of such damages. The total aggregate liability for any claim relating to the Service will not exceed the amounts you paid for the Service in the three (3) months preceding the event giving rise to the claim. Because the Service is not a monitoring service, it is not insurance; you are responsible for obtaining adequate insurance.

13. Indemnification

You agree to indemnify and hold harmless Global GLA Enterprise and its owners, employees, suppliers, and licensors from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, your data, the provision of the Service to your building clients, or your violation of these Terms.

14. Intellectual property

The Service, including its software, design, and content (excluding your data), is owned by Global GLA Enterprise and is protected by law. You are granted a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. White-label features let you present the Service under your own brand; they do not transfer any ownership in the platform.

You retain ownership of the data you upload. You grant us the limited right to host, process, and display that data as needed to operate and support the Service.

15. Confidentiality

Each party may receive non-public information from the other. Each party will protect the other’s confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

16. Term, suspension and termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law or by an upstream provider. On termination, your right to use the Service ends; you may request an export of your data within thirty (30) days, after which we may delete it in accordance with our Privacy Policy.

17. Changes to the Service or these Terms

The Service and these Terms may be modified at any time. When material changes are made, the effective date above will be updated and you may be required to accept the updated Terms to continue using the Service. Continued use after changes take effect constitutes acceptance.

18. Governing law

These Terms are governed by the laws of the Republic of Colombia, without regard to conflict-of-laws principles, and the courts of Colombia will have jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

19. General

If any provision of these Terms is held unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between us regarding the Service.

20. Contact

Questions about these Terms can be sent to contact@alarmsight.io.